7 Online Customer Experience Lessons from 2009…And How to Improve In 2010

Your customers expect great Web experiences. Failure to meet or exceed those expectations will negatively impact your business. Join Larry Freed, president and CEO of online customer satisfaction firm ForeSee Results and Imad Mouline, CTO of Compuware’s web performance division Gomez in this webinar as they discuss online retailers who are at the top of their game from the shoppers’ perspective. They’ll outline how the leaders are positioned for future success and offer 7 proven online customer experience best practices.

What you will learn:

• The business impact of delivering great online experiences
• How customers’ web experiences are directly linked to revenue, loyalty, and word-of-mouth
• 7 web experience best practices to maximize revenue, drive customer loyalty and promote your brand

Gomez University Training Webinars

These introductory Webinars are designed to give an overview of how different parts of the Gomez product family work. Each webinar was recorded from a live online session and lasts between 60 and 90 minutes. The programs include features from new releases so that even an experienced user will pick up some new tips and tricks.

Topics currently available include:

• Gomez Active Monitoring XF Training
• Gomez Actual Experience XF Training
• Gomez Alerts, Dashboards, and Business Pulse Training
• Gomez Reality QA Training

The webinars are available for viewing at any time. Just login at http://training.gomez.com and look for Introductory Webinars in the GO! Resource area of your course list.